PRIVACY AND COOKIE POLICY

O-Prints — Professional Printing, Perfected.

Last Updated: October 15, 2026
Website: https://www.ooprints.ca
Email: info@ooprints.ca
Location: Ottawa, Ontario, Canada

1. Introduction

At O-Prints, we respect your privacy and are committed to protecting your personal information.

This Privacy and Cookie Policy explains how we collect, use, store, protect, and share information when you visit our website, request a quotation, purchase printing services, upload files, or communicate with our team.

As a local printing business in Ottawa, we understand that customers may entrust us with important documents, architectural blueprints, business materials, photographs, artwork, and other digital files. We handle this information for the purposes described in this policy.

We manage personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using our website or services, you acknowledge the practices described in this policy. Where consent is required by law, we will obtain the appropriate consent.

We may update this policy as our business practices, website technology, or legal obligations change. The latest version will be published on this page, together with its revision date.

2. Information We Collect

We collect information that helps us provide printing services, respond to customer inquiries, process orders, and improve our website.

The information we collect depends on how you interact with O-Prints.

Personal and Contact Information

We may collect the following information when you contact us, request a quotation, or place an order:

Printing Orders and Digital Files

To provide our printing services, we may collect files and order specifications, including:

We use these materials to assess printing requirements, prepare quotations, check file specifications, produce your order, and provide customer support.

Please ensure that you have the necessary rights or authorization to submit any files you ask us to print.

Payment and Transaction Information

When you purchase products or services, we may collect order totals, invoices, payment status, transaction references, and other information needed to manage your purchase.

Payments processed through third-party payment providers are subject to their applicable terms and privacy practices.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use.

This information may include:

We use this information, where applicable, to maintain website functionality, improve performance, understand visitor activity, and protect against security threats.

3. How We Use Your Information

O-Prints may use the information we collect for the following purposes:

Providing printing services: To prepare quotations, confirm orders, review files, print materials, and arrange collection or delivery.

Communicating with customers: To answer inquiries, clarify printing specifications, provide order updates, and respond to customer concerns.

Managing transactions: To process payments, prepare invoices, maintain business records, and address billing questions.

Improving our services: To understand customer needs, evaluate website performance, and improve our printing services and customer experience.

Maintaining security: To detect suspicious activity, prevent fraud, protect our systems, and address technical problems.

Marketing and promotions: To send information about our printing services, special offers, and promotions when permitted by applicable law and supported by the required consent.

Meeting legal obligations: To maintain required records and respond to valid legal requests.

We limit the collection and use of personal information to purposes that are appropriate for our business and consistent with applicable privacy requirements.

We will not use your printing files in our advertising or promotional materials without your permission.

4. How We Protect Your Printing Files

We understand that customers may provide files containing confidential business information, personal photographs, construction plans, or sensitive project details.

Files submitted to O-Prints are used to fulfil your printing request and handle related business or customer service needs.

We do not use customer files for unrelated purposes without appropriate authorization.

Access to files should be limited to authorized personnel and service providers who need them to complete the requested work.

Where third-party services are used to store, transfer, or process files, those providers may handle the information on our behalf.

We retain digital files only for as long as reasonably necessary to fulfil orders, provide customer service, meet applicable recordkeeping requirements, and resolve disputes.

Actual retention periods may vary depending on the type of file, the service provided, and our operational or legal requirements.

If your project involves special confidentiality requirements, please contact us before submitting your files.

5. Cookies and Similar Technologies

Cookies are small text files that websites may store on your device to support website functionality, remember preferences, and collect information about website usage.

Depending on the features and technologies enabled on our website, O-Prints may use cookies and similar technologies for the following purposes.

Essential Cookies

These cookies support website functions necessary for the site to operate correctly. Depending on the website platform, they may help maintain sessions, protect forms, or support shopping cart and checkout functionality.

Preference Cookies

These cookies may remember choices such as your preferred language or other website settings to provide a more convenient browsing experience.

Performance and Analytics Cookies

If analytics tools are enabled, these cookies may help us understand how visitors use our website, which pages receive traffic, and where improvements may be needed.

The information may be used to evaluate website performance and improve our services.

Advertising and Marketing Cookies

If advertising or marketing technologies are enabled, these cookies may be used to measure advertising performance or support relevant marketing activities.

We will seek consent for non-essential cookies where required by applicable law.

You can manage cookies through any available website cookie controls or your browser settings. Disabling certain cookies may affect website functionality.

The cookies actually used on our website depend on the platform, applications, and third-party tools installed. We do not claim that every category described above is currently enabled.

6. How We Share Your Information

O-Prints does not sell or rent your personal information to third parties.

We may share relevant information in the following circumstances:

Service Providers

We may share information with providers that help us operate our website, process payments, manage communications, store or transfer files, analyse website performance, or arrange delivery.

These providers should receive only the information reasonably necessary to perform their services and should be subject to appropriate confidentiality and security obligations.

Legal Requirements

We may disclose information when required or authorized by law, a court order, or another valid legal process.

We may also disclose information when reasonably necessary to investigate suspected fraud, protect our legal rights, or address unlawful activities.

Business Transactions

If O-Prints is involved in a merger, acquisition, restructuring, or sale of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

With Your Consent

We may share information for additional purposes when you have provided the consent required by law.

We do not authorize third parties to use your personal information for their own unrelated marketing purposes merely because they provide services to O-Prints.

7. Email Communications and Marketing

We may contact you by email or telephone to respond to inquiries, provide quotations, clarify printing requirements, confirm orders, discuss payments, and communicate information necessary to complete your purchase.

These service-related communications are separate from promotional marketing messages.

We may send promotional emails about our services, new products, or special offers when permitted by applicable law and where the required consent or other lawful basis exists.

Our commercial electronic messages will include the sender identification, contact information, and unsubscribe mechanism required by Canada's anti-spam legislation.

You may withdraw consent to promotional emails at any time by using the unsubscribe link in the message or contacting us at info@ooprints.ca.

Unsubscribing from promotional messages will not prevent us from sending necessary communications about an existing order or transaction.

We will respect your marketing preferences and maintain records where reasonably necessary to manage your unsubscribe request.

8. Data Security

Protecting your personal information is important to us.

We use reasonable administrative, technical, and physical safeguards designed to protect the information under our control against unauthorized access, loss, misuse, disclosure, copying, and alteration.

Depending on the systems and services involved, these safeguards may include access restrictions, password protection, secure file handling, appropriate service-provider controls, and physical security measures.

Access to personal information should be limited to those who need it for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a privacy breach occurs, we will take appropriate steps to investigate the incident, reduce potential harm, and provide notifications where required by applicable law.

9. Information Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business needs, comply with applicable legal requirements, and resolve disputes.

For example, we may retain order and transaction records for accounting, recordkeeping, or customer service purposes.

Digital printing files may be deleted when they are no longer required, subject to operational needs and applicable retention requirements.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or anonymize it, as appropriate.

10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may request to:

Withdrawing consent may affect our ability to provide a service when the information is necessary to fulfil your request or transaction. We may also need to retain certain information to meet legal obligations or resolve disputes.

To submit a privacy request, email info@ooprints.ca and use the subject line Privacy Request.

We may need to verify your identity before providing access to personal information.

We will respond within the timeframe required by applicable law. If we cannot fulfil a request, we will explain the reason where required.

There is no fee for withdrawing consent to marketing communications. Requests for access to personal information will be handled in accordance with applicable legal requirements.

11. Links to Other Websites

Our website may contain links to third-party websites or services.

Once you leave the O-Prints website, the privacy practices of those external websites are outside our control.

O-Prints is not responsible for the privacy, security, or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

12. Children's Privacy

Our website and printing services are intended for general customers arranging personal or business printing.

We do not knowingly collect personal information directly from children through our website for independent commercial purposes without appropriate authorization.

If an order includes children's photographs or other personal information about a child, the person submitting those materials should have the necessary authority to do so.

If you believe that personal information has been provided to us improperly, please contact us so we can review the situation.

13. Changes to This Policy

O-Prints may update this Privacy and Cookie Policy to reflect changes in our services, website technologies, business practices, or legal obligations.

Any revised policy will be published on this page, and the date at the beginning of the document will be updated.

Where required by law, we will provide notice or obtain consent before making material changes to how personal information is collected, used, or disclosed.

We encourage visitors to review this policy periodically.

14. Contact O-Prints

If you have questions about this Privacy and Cookie Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us.

O-Prints
Ottawa, Ontario, Canada

Email: info@ooprints.ca
Website: https://www.ooprints.ca

Please use the subject line Privacy Inquiry or Privacy Request to help us direct your message appropriately.

We take privacy concerns seriously and will address them in accordance with our responsibilities under applicable law.


O-Prints — Professional Printing, Perfected.

Your files. Your privacy. Our commitment.