PRIVACY POLICY
O-Prints — Professional Printing, Perfected.
Effective Date: October 14, 2026
Website: www.ooprints.ca
Contact Email: info@ooprints.ca
Location: Ottawa, Ontario, Canada
1. Our Commitment to Your Privacy
At O-Prints, we respect your privacy and are committed to protecting your personal information. We understand that our customers trust us with important business documents, photographs, architectural blueprints, artwork, and other files they want professionally printed.
This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it, and the choices available to you regarding your information.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
We do not sell or rent your personal information to third parties. We share information only when necessary to provide our services, with your consent, or when permitted or required by law.
By using our website or purchasing our services, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will seek the appropriate consent.
2. Information We Collect
We collect information that helps us respond to inquiries, prepare printing orders, process payments, deliver services, and maintain our business records.
Personal and Contact Information
Depending on how you interact with us, we may collect:
Your name and, where applicable, your business name.
Email address and telephone number.
Billing and delivery addresses, when needed.
Information you provide when requesting a quotation or contacting our team.
Communication preferences and relevant correspondence with O-Prints.
Printing Orders and Uploaded Files
When you request printing services, we may collect files and information necessary to complete your order, including:
Architectural blueprints, construction drawings, and technical documents.
Photographs, posters, banners, logos, and marketing materials.
Business documents, artwork, and other digital designs.
Printing dimensions, paper specifications, quantities, finishing requirements, and colour preferences.
Proof approvals, special instructions, and other order-related information.
Your uploaded files may contain personal or confidential information. We use these files to prepare quotations, check print specifications, produce your order, and provide related customer service.
Please upload only files you own or are authorized to have printed.
Payment and Transaction Information
When you purchase our products or services, we may collect transaction records, order totals, payment status, and information required for billing.
Where a third-party payment processor handles your payment, that provider processes payment information under its own applicable privacy and security practices. We may receive confirmation of payment and relevant transaction details.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website features and tools in use. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit.
We may use this information to maintain website security, troubleshoot technical problems, and understand how visitors use our website.
3. How We Use Your Information
O-Prints uses personal information for legitimate business purposes, including:
Processing orders: Preparing quotations, confirming specifications, completing printing jobs, and arranging collection or delivery.
Checking print files: Reviewing file formats, dimensions, resolution, and other relevant technical requirements before printing.
Communicating with customers: Answering questions, confirming orders, discussing proofs, and notifying customers about order-related issues.
Processing payments: Managing transactions, invoices, refunds, and payment records.
Providing customer support: Responding to concerns, correcting order issues, and resolving complaints.
Improving our services: Identifying website problems, evaluating service quality, and improving the customer experience.
Protecting our business: Detecting fraud, preventing misuse of our services, and maintaining appropriate business records.
Sending marketing communications: Sharing information about our services, offers, and promotions when we have the required consent or other lawful basis.
We collect and use only the information reasonably necessary for the purposes identified in this policy, subject to applicable legal requirements.
We do not use customer printing files in our advertising, portfolio, or promotional materials without the customer's permission.
4. How We Protect Your Printing Files
We recognize that printing files may contain sensitive business information, personal photographs, architectural designs, or confidential project details.
We therefore treat customer files as materials submitted for a specific printing purpose.
O-Prints uses submitted files to prepare, check, print, and fulfil the requested order and to address related customer service issues. We do not use those files for unrelated purposes without appropriate authorization.
Access to customer files should be limited to personnel and authorized service providers who need the files to perform the work.
Where third-party services are necessary to store, transfer, prepare, or produce your files, those services may process the files on our behalf.
We retain files only for as long as reasonably necessary for the purposes described in this policy and for applicable business or legal requirements. Retention periods may vary depending on the type of order, the services used, and whether a file must be retained to resolve a dispute or address a legitimate business need.
If you have particular confidentiality requirements, please discuss them with us before submitting your order.
5. How We Share Your Information
We do not sell or rent personal information to third parties.
We may disclose information in the following circumstances:
Service Providers
We may share relevant information with trusted service providers that help us operate our business, process payments, manage website services, communicate with customers, store or transfer files, or arrange delivery.
These providers should receive only the information reasonably necessary to perform their assigned services and should be subject to appropriate confidentiality and security obligations.
Legal Requirements
We may disclose information when required by law, court order, or other valid legal process. We may also disclose information when reasonably necessary to protect our legal rights, investigate suspected fraud, or address other unlawful activities.
Business Transactions
If O-Prints is involved in a merger, acquisition, restructuring, or sale of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.
With Your Consent
We may share information for another purpose when you have provided the required consent.
6. Payment Security
Protecting payment information is important to us.
Where third-party payment providers are used, payment transactions are subject to the applicable provider's terms and privacy practices.
We take reasonable steps to protect transaction records under our control. However, no electronic transaction or data transmission can be guaranteed to be completely secure.
Customers should avoid sending unnecessary payment card details or other highly sensitive financial information through ordinary email or unsecured messages.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand website traffic, and improve the browsing experience.
Depending on the tools enabled on our website, these technologies may collect technical information about your visit.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
If third-party analytics or advertising tools are used, their collection and use of information may also be governed by their own privacy policies.
8. Email Communications and Marketing
O-Prints may contact customers by email or telephone about quotations, order confirmations, printing specifications, payments, delivery arrangements, or other matters relating to an existing request.
These service-related communications are different from promotional messages.
We may send promotional emails or other commercial electronic messages when permitted by applicable law. Where required, we will obtain consent before sending marketing communications.
Our commercial electronic messages will identify the sender and provide the contact information and unsubscribe mechanism required by Canada's anti-spam legislation.
You can withdraw your consent to marketing communications at any time by using the unsubscribe link in the message or contacting us at info@ooprints.ca.
Unsubscribing from marketing communications will not prevent us from sending necessary messages about an order you have placed or another ongoing transaction.
We may retain limited information about your marketing preferences to respect your request not to receive promotional communications.
9. Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, copying, or alteration.
Depending on the information involved and the systems used, safeguards may include restricted access, secure accounts, password protection, appropriate service-provider controls, and secure handling of customer files.
Access should be granted only to individuals who need the information to perform their responsibilities.
Although we take reasonable precautions, no website, electronic storage system, or method of transmitting information is completely secure. We cannot guarantee absolute security.
If a privacy breach occurs, we will take appropriate steps to investigate and address it and provide any notifications required by applicable law.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legitimate business needs, resolve disputes, and satisfy applicable legal and accounting requirements.
The retention period depends on the type of information and the reason it was collected.
For example, order records may need to be retained for accounting or customer service purposes, while uploaded printing files may no longer be necessary after an order has been completed.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate and permitted by law.
11. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may request to:
Access personal information O-Prints holds about you.
Correct information that is inaccurate or incomplete.
Understand how your personal information is being used or disclosed.
Withdraw consent to certain uses or disclosures of your information.
Stop receiving marketing communications.
Withdrawing consent may affect our ability to provide certain services when the information is necessary to complete your request or transaction. Some information may also need to be retained to comply with legal obligations.
To submit a privacy request, email info@ooprints.ca with the subject line "Privacy Request."
Please describe your request clearly. We may need to verify your identity before providing access to personal information.
We will respond within the time required by applicable law. If we cannot fulfil a request, we will explain the reason where required.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use services operated by other organizations.
These third parties may have their own privacy policies, terms, and security practices. O-Prints is not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. Children's Privacy
Our services are intended for customers arranging printing services for personal or business purposes.
We do not knowingly collect personal information directly from children through our website for independent commercial purposes. Where a printing order involves children's photographs or other personal information, the person submitting the files should have the necessary authority to provide them.
Parents or guardians should contact us if they believe a child has provided personal information to O-Prints without appropriate authorization.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, services, or legal obligations change.
The updated version will be published on our website, with the revised effective date shown at the beginning of the policy.
Where required by law, we will provide notice or obtain consent before making material changes to how we collect, use, or disclose personal information.
We encourage customers to review this policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or have a concern about how your information is handled, please contact us.
O-Prints
Ottawa, Ontario, Canada
Email: info@ooprints.ca
Website: www.ooprints.ca
Please use the subject line "Privacy Inquiry" or "Privacy Request" so we can identify your message.
We take privacy concerns seriously and will work to address them in accordance with our responsibilities under applicable law.
O-Prints — Professional Printing, Perfected.
Your files. Your privacy. Our commitment.